Last Updated: 20-Aug-2025

1. Introduction
At Sellie Deals, your satisfaction is our priority. This Return & Refund Policy outlines the terms and process for returning products purchased from www.selliedeals.com.ng. Please read this policy carefully to understand your rights and obligations.

2. Return Eligibility: When You Can Return an Item
You can return items purchased from us under the following conditions:

• Faulty or Defective: The product is faulty, defective, or not working properly upon arrival.

• Damaged in Transit: The product arrived damaged or broken.

• Wrong Item Sent: You received a different product from what you ordered.

• Not as Described: The product received is significantly different from the description or images on the website.

3. General Return Window
We offer a 7-day return window from the date you receive your item, in accordance with best practices for Nigerian e-commerce. To be eligible for a return, the item must be:

• In its original, unused condition.

• In the original packaging with all tags, labels, and accessories intact.

• Accompanied by the original invoice or proof of purchase.

4. Non-Returnable Items
For health, safety, and hygiene reasons, the following items cannot be returned unless they are faulty or not as described:

• Underwear and lingerie

• Earrings and other pierced jewellery

• Personal Care Items (e.g., toothbrushes, hair accessories)

• Gift Cards and downloadable software

• Personalized or Custom-made products

5. The Return Process: A Step-by-Step Guide
Follow these simple steps to initiate a return:

1. Contact Us: Within 7 days of delivery, contact our support team at returns@selliedeals.com.ng with your order number and details of the issue.

2. Provide Evidence: For damaged/defective items, please attach clear photos or a short video as evidence.

3. Get Approval: Our team will review your request and provide a Return Authorization Number and instructions if your return is approved.

4. Pack the Item: Securely pack the item in its original packaging, including all parts and accessories.

5. Ship the Item: Drop off the package at the designated pickup location or with our logistics partner as instructed. Please note the return shipping cost may be borne by the customer for "change of mind" returns, but will be covered by us for faulty/wrong items.

6. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.

• Timing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-14 business days.

• Deductions: Please note, original shipping fees are non-refundable for "change of mind" returns. For returns due to our error (faulty, wrong item), we will refund the full purchase price, including shipping.

7. Exchanges
We only replace items if they are defective, damaged, or if we sent the wrong item. If you need to exchange an item for a different size or colour, the fastest way is to return the original item for a refund and then place a new order for the desired item.

8. Damaged or Defective Items on Delivery
If you receive a damaged or defective product, you must notify us within 24 hours of delivery. Please do not use the item. Contact us immediately with your order number and photographic evidence to arrange for a return and replacement/refund.

9. Contact Us
For any questions about your return or this policy, please contact us:

• Returns Email: contact@selliedeals.com.ng

• Customer Support: support@selliedeals.com.ng